5. Crafty Kits Delivery Policy

Version: 1.0
Last Updated: 23 July 2026

1. Introduction

At Crafty Kits, we take great care when preparing and dispatching your orders.

This Delivery Policy explains how we process orders, prepare products, arrange delivery and handle delivery issues.

This policy applies to purchases made through our website and, where applicable, orders placed in person.

2. Business Information

Crafty Kits

Operated by:

Brian Russell (Sole Trader)

46 Helegan Close

Orpington

Kent

BR6 9XH

Email: brian@craftykits.co.uk

Telephone: 07865 324209

3. Delivery Area

We currently deliver within the United Kingdom only.

At this time, we do not offer standard international delivery.

If international delivery becomes available in the future, this policy will be updated accordingly.

4. Order Processing Times

We aim to process orders as quickly as possible.

Typical processing times are:

Standard Products

Orders are usually prepared and dispatched within:

1–3 working days

after payment has been received.

Handmade and Craft Products

Some products are handmade or hand assembled.

These may require additional preparation time.

Where a product requires longer preparation, this will be indicated on the product page or communicated after ordering.

Personalised Products

Personalised products require additional preparation time.

Processing times may vary depending on:

the complexity of the design
the quality of images supplied
the number of items ordered
current workload

We will aim to provide an estimated completion timeframe before production where appropriate.

Wholesale Orders

Wholesale orders may require additional preparation time due to:

larger quantities
packaging requirements
private label options
bespoke requests

Estimated dispatch times will be discussed before production begins.

5. Dispatch Confirmation

Once your order has been dispatched, we will provide confirmation where available.

Where tracking is available, tracking details will be provided.

Please ensure your delivery address is correct before completing your purchase.

6. Delivery Services

We use trusted delivery providers appropriate to the size, weight and value of your order.

Delivery services may include:

Royal Mail
Courier services
Other suitable delivery partners

The delivery service used may vary depending on the order requirements.

7. Delivery Times

Estimated delivery times are provided as guidance only.

Typical UK delivery times after dispatch are:

Standard delivery: usually 2–5 working days
Tracked services: dependent on the chosen service

Delivery times may be affected by:

weekends and bank holidays
severe weather
postal delays
courier disruption
high-demand periods such as Christmas

8. Delivery Charges

Delivery charges are calculated at checkout unless otherwise stated.

Charges may vary depending on:

order size
parcel weight
delivery location
delivery service selected

Any applicable delivery charge will be shown before payment is completed.

9. Free Delivery Offers

From time to time, Crafty Kits may offer free delivery promotions.

Any conditions relating to free delivery will be clearly stated at the time of the offer.

We reserve the right to amend or withdraw promotional delivery offers.

10. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details.

If an order cannot be delivered because incorrect information was provided, additional delivery charges may apply.

Please contact us as soon as possible if you notice an error in your delivery address.

11. Missed Deliveries

If a delivery attempt is unsuccessful, the delivery provider may:

leave instructions for collection
arrange redelivery
leave the parcel in a safe location where appropriate

Customers should follow the instructions provided by the delivery company.

12. Delayed Deliveries

While we aim to ensure reliable delivery, delays can occasionally occur outside our control.

Examples include:

postal service delays
courier issues
adverse weather
strikes
transport disruption
incorrect address information

We will assist customers in locating delayed parcels where possible.

13. Lost Parcels

If your parcel does not arrive within a reasonable timeframe, please contact us.

We may request:

order details
confirmation of delivery address
confirmation that the parcel has not been received

We will investigate with the relevant delivery provider where appropriate.

14. Damaged Deliveries

We carefully package products before dispatch.

If your order arrives damaged:

Please:

Take photographs of the damaged packaging and product.
Contact us as soon as possible.
Provide your order details.

We will assess the issue and work with you to provide an appropriate solution.

15. Responsibility for Delivery

We remain responsible for ensuring goods are delivered correctly in accordance with your statutory rights.

Risk in the goods passes to you when you, or a person identified by you, receives the goods.

This does not affect your legal rights if goods are faulty, damaged or not as described.

16. Collection

Where available, local collection arrangements may be agreed.

Collection details must be confirmed before attending.

Customers collecting orders should ensure they bring appropriate identification or order confirmation where requested.

17. Packaging

We take care to package products securely.

Our packaging aims to protect:

craft kits
handmade products
personalised items
fragile items
clocks and accessories

Packaging materials may vary depending on the product.

18. Batteries and Accessories

Where products include batteries or accessories, these will be described on the product listing.

Customers should follow any instructions supplied with the product.

19. Wholesale Delivery

Wholesale customers may receive different delivery arrangements depending on:

order quantity
product type
packaging requirements
agreed terms

Delivery charges and timescales will be confirmed before dispatch.

20. Contact Us

If you have any questions about delivery, please contact: